Help Center
Find answers to common questions about our products and services. If you need further assistance, please don't hesitate to contact us.
Ordering & Consultation
How do I book a free visit?
You can book a free visit by clicking the "Book A Free Visit" button on our website or by contacting us directly via phone or WhatsApp. Our consultant will schedule a time convenient for you.
What happens during the free visit?
Our expert consultant will bring fabric samples, measure your windows accurately, discuss your style preferences, showcase motorization options, and provide a detailed, no-obligation quote.
Can I get an estimate online?
While we offer initial guidance, precise quotes require accurate measurements and fabric selection. We recommend the free home visit for the most accurate estimate.
Products & Materials
What types of curtains do you offer?
We offer a wide range of bespoke curtains, including sheer, blackout, dimout, velvet, linen, and silk options, available in various pleat styles and finishes.
Do you offer motorized curtains?
Yes, we specialize in smart home integration and offer high-quality motorization options for most curtain types, complete with remote, app, or voice control.
Where are your fabrics sourced from?
We source premium fabrics from renowned mills globally, focusing on quality, durability, and aesthetic appeal to ensure a luxurious finish.
Installation & Delivery
How long does delivery and installation take?
Our standard turnaround time, from confirming your order to complete installation, is typically just 5 working days within Dubai.
Is installation included?
Yes, professional installation by our experienced team is included free of charge for all orders within our standard service areas.
What areas do you service?
We primarily service Dubai and Abu Dhabi. Please contact us to inquire about service availability in other Emirates.
Warranty & Aftercare
What warranty do you offer?
We provide a comprehensive 12-month warranty on our curtains covering craftsmanship and material defects, and a 5-year warranty on all motorization components.
How do I care for my curtains?
Care instructions vary by fabric. We provide specific guidance upon installation. Generally, regular light dusting and professional dry cleaning (when necessary) are recommended.
Need More Help?
Our team is ready to assist you with any further inquiries.